Refund policy

Navkarni.com Return and Refund Policy

1. Return Eligibility

  • Timeframe: Customers may return eligible items within 1 Day from the date of delivery.

  • Condition: Items must be unused, in their original packaging, and in the same condition as received.

  • Non-Returnable Items: Certain items, such as perishable goods, personalized products, and intimate apparel, are not eligible for return.

2. Return Process

  • Initiation: To initiate a return, contact our customer support within the 15-day return window.

  • Authorization: Upon approval, you will receive a Return Merchandise Authorization (RMA) number and detailed return instructions.

  • Shipping: Ship the item back to us within 7 days of receiving the RMA number. Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

3. Refunds

  • Processing Time: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.

  • Credit Timeframe: The refunded amount will be credited to your original payment method. Depending on your payment provider, it may take an additional 5-10 business days for the refund to reflect in your account.

4. Replacements

  • Eligibility: Replacements are available for items that are defective or damaged upon arrival.

  • Process: Contact customer support within 2 days of receiving the defective or damaged item to request a replacement.

  • Shipping: We will cover shipping costs for sending the replacement item to you.

5. Contact Information

For any questions or concerns regarding returns, refunds, or replacements, please contact us at:

Navkarni.com
Siddipet, Srinivas Nagar, Near SRK Degree College, House 19-144
Pincode: 502103
Phone: +91 8988812233